COVERAGE
This Web Site Availability Service Level Agreement applies to YOU if YOU have
ordered the following Micro-Serv services: Web-20, Web-50 (“Service") and
YOU are in good financial standing with Micro-Serv.
SERVICE LEVEL
Micro-Serv endeavors to have the content of YOUR web site available for http
access by third parties 99.9% of the time ("Web Site Availability").
CREDITS
In the event that there is no Web Site Availability, Micro-Serv will credit the
monthly service charge for the Service as calculated below and as measured
24-hours a day in a calendar month, with the maximum credit not to exceed the
monthly service charge for the affected month:
|
Web
Site Availability |
Credit
|
|
98%
to 99.8% |
10% |
|
95%
to 97.9% |
25% |
|
90%
to 94.9% |
50% |
|
89.9%
or below |
100% |
In order for YOU to receive
a credit on YOUR account, YOU must request such credit within ten (10) business
days after YOU experienced no Web Site Availability. YOU must request credit by
sending an electronic mail message to websolutions@micro-serv.com.
For security, the body of this message must contain YOUR account number as shown
on YOUR invoices, the dates and times of the unavailability of YOUR web site,
and such other customer identification requested by Micro-Serv. Credits will
usually be applied within sixty (60) days of YOUR credit request. Credit to your
account shall be YOUR sole and exclusive remedy in the event that there is no
Web Site Availability.
RESTRICTIONS
Credits shall not be provided to YOU in the event that YOU have no Web Site
Availability resulting from (i) scheduled maintenance as posted from time to
time at www.micro-serv.com,
(ii) YOUR behavior or the performance or failure of YOUR equipment,
facilities or applications, or (iii) circumstances beyond Micro-Serv's
reasonable control, including, without limitation, acts of any governmental
body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor
disturbance, interruption of or delay in transportation, unavailability of
interruption or delay in telecommunications or third party services (including
DNS propagation), failure of third party software or hardware or inability to
obtain raw materials, supplies, or power used in or equipment needed for
provision of YOUR Web Site.